The Expeience Mindset : Changing the Way – Hardback

A Wall Street Journal Bestseller!

From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth

In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience without considering the impact on your staff actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time.

Based on exclusive research from two Salesforce-sponsored studies of thousands of employees and c-suite executives, The Experience Mindset details exactly how your company can adopt an Experience Mindset, at scale. Its not enough to know that happy employees equals happy customers. You must have an intentional, balanced approach to company strategy that involves all stakeholders IT, Marketing, Sales, Operations, and HR with KPIs and ownership over outcomes. In this ground-breaking book, filled with case studies of leading companies and never-before-seen research, youll

Employees are the heart of your business. If you want to remain competitive in todays marketplace, investing in people is no longer a nice-to-have, but rather a must have.